Refund policy

Last updated: December 26, 2025

Policy Coverage

This Return & Refund Policy applies to all purchases made through the official Mirella Nove online store within Malaysia and United States. We encourage you to review the policy to understand your rights and the procedures for initiating a return or refund.

Return Eligibility

At Mirella Nove, we want every purchase to bring you satisfaction. If you are not fully happy with your order, you may return it within 60 days from the date of delivery. Returns are accepted for both defective and non-defective items. To qualify, products must be in new, unused condition and returned in their original packaging. Items that are worn, damaged, or altered may not be eligible for return.

Exchange Policy

We gladly offer exchanges for items that meet our return criteria. Exchange requests must be submitted within 60 days of receiving your item. All exchanges are subject to stock availability at the time of request.

Return Method & Process

All returns and exchanges are handled by mail within Malaysia and United States . To start a return, please contact our customer service team at info@mirellanove.com. Once your return is approved, we will provide clear instructions along with a downloadable return shipping label.

Return Shipping and Label Cost

We provide free return shipping for orders within Malaysia and United States. There is no cost to you for the return label Mirella Nove covers the full return shipping expenses to ensure a smooth and convenient process.

Restocking Fee

We charge no restocking fee for returns or exchanges. Our goal is to make returns easy and transparent for our customers.

Refund Timeline and Method

Once we receive and inspect your return, your refund will be processed within 10 business days. Refunds are issued to your original method of payment, and a confirmation email will be sent once the transaction is complete.

Currency

All return-related transactions are processed in USD (United States Dollar). If you made your purchase in a different currency, your financial provider may apply conversion fees or exchange rates.

Need Help?
If you have questions or need further assistance, our dedicated customer service team is here to help. Please contact us using the details below:

Store Name: Mirella Nove

Email: info@mirellanove.com

Address: 20-13, GTower, 199 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)

Contact Us: https://www.mirellanove.com/pages/contact

We strive to respond within 48 Business Hours