Payment Policy

Last updated: Oct 19, 2025

Accepted Payment Methods

Mirella Nove currently accepts PayPal as the primary method of payment at checkout. Customers can securely complete their purchase using their PayPal account or linked payment options. We are continuously working to expand our payment methods to provide greater flexibility and convenience.

Currency for Transactions

All purchases made on the Mirella Nove website are processed in MYR (Malaysian Ringgit). Prices displayed on product pages, at checkout, and in order confirmation emails reflect the final amount in MYR. If your account or payment provider is linked to a different currency, you may be subject to conversion rates or additional charges from your provider.

Secure Payment

To ensure the highest level of security, all transactions on our website are protected with SSL (Secure Socket Layer) encryption. This means your payment information is securely transmitted and safeguarded throughout the checkout process. We do not store or retain sensitive payment data on our servers.

Shipping Policy Overview

Delivery Timeframes

  • Malaysia: Once dispatched, orders typically arrive within 3 to 5 business days, depending on your location.
  • United States: Once dispatched, orders typically arrive within 7 to 10 business days, depending on your location.

Estimated Total Delivery Time

  • Malaysia: Including handling, delivery is usually 4 to 8 business days.
  • United States: Including handling, delivery is usually 8 to 13 business days.

  • Deliveries are made on business days (Monday to Friday) only

For full details, Please refer to our Shipping Policy.

Return & Refund Policy Overview

We want you to feel confident with every order. Mirella Nove accepts returns and exchanges within 60 days of delivery for eligible items. All return shipping costs are covered by us, and no restocking fees apply. Refunds are processed within 10 business days upon receipt of returned items. For complete guidelines, visit our Return & Refund Policy.

Privacy Policy Overview

Mirella Nove takes your privacy seriously. Any personal and payment information collected during the checkout process is handled in accordance with Malaysian privacy laws and is used solely for order fulfillment and customer service. To learn more about how we collect, use, and protect your data, please review our Privacy Policy.

Google Merchant Center Compliance

We comply fully with all Google Merchant Center policies, ensuring that our billing, checkout, and transaction processes are transparent, secure, and customer-friendly. All pricing, shipping, return, and refund information is clearly disclosed prior to purchase to maintain full compliance and user trust.

Need Help?

If you have any questions about your order, billing, or payment process, our customer support team is ready to assist you. Please reach out to us using the contact information below:

Store Name: Mirella Nove

Email: info@mirellanove.com

Address: 20-13, GTower, 199 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)

Contact Us: https://www.mirellanove.com/pages/contact

We strive to respond within 48 Business Hours